Our Services
Temporary/long-term staffing
Lilies24 Healthcare LTD upholds Equality and Diversity within its recruitment process by employing carers from various nationalities. We employ carers on casual hours, part-time basis and we are working on employing carers on full-time hours in the foreseeable future to ensure continuity of care within our service provision. Our various contractual hours offer flexibility to employees to blend in with their other day-to-day social demands. Staff training and support needs are organised and constantly reviewed by the company to ensure that our staff are well equipped with the right skills and work experience to fulfill the caring roles and responsibilities for our valued service users.
Respite care
We offer relief to caring family members through our respite care services, in the comfort of service users’ own homes. We provide services and support needs such as hydration and nutrition, personal hygiene, and dressing needs, laundry, light housework, shopping, supervision and assistance with medication administration and prescription collection, etc. Our respite care services give clients and their families that much-needed support in caring for their loved ones.
Complex care
We have highly skilled and well-trained staff to provide specialist care to service users with complex healthcare needs in the comfort of their own homes. We work collaboratively with service users’ families, service providers, allied healthcare professionals and specialist training providers to ensure our staff delivers high standards of specialist person-centred care needs to service users requiring complex care. We offer services to services users with the following complex care needs but not limited to:
- Spinal injuries and bowel care needs
- Brain injuries
- Long term ventilated services users
- Tracheostomy and laryngectomy care
- PEG and jejunostomy care
- Physical disabilities caused by disease conditions such as multiple sclerosis, muscular dystrophy, cerebral palsy etc
Domicilary care
Initial assessments
We work closely with individual service users, their families, service providers, and other healthcare professionals in obtaining background information to help us formulate person-centered care plans on all new care packages and on care plan reviews. Initial service user assessments will be carried out in the comfort of their own homes to allow the assessor to carry out environmental risk assessments and ensure the safety of our clients and staff. Service users’ personal circumstances and support requirements are reviewed and will help the assessor to formulate care plans which are bespoke to each service user.
Service users’ personal choices and preferences will be well documented in individual care plans and these will be reviewed regularly to ensure all agreed and changing care needs are met.
Caring through empowerment
We aim to empower our service users to continue to meet their day-to-day care needs independently as much as is possible through supervising and exercising patience during their scheduled care times. We will offer support to individuals requiring more support needs from our staff to help meet their agreed care goals. Service user care/ support plans will be audited monthly to ensure the agreed goals are fully met. We aim to deliver high-quality, person-centred care needs to the satisfaction of our service users.
Terms and conditions of service provision
We will discuss and agrees on our terms and conditions of service provision to include charges for agreed care needs and suitable methods of payment. A signed copy of the agreed terms and conditions of service provision will be given to the service user. On completion of the initial assessment process and upon agreeing on o the terms and conditions of service provision, we will then allocate suitable staff to support each service user with their support needs as detailed in their plan of care. We will ensure continuity of care in our day-to-day staff allocation and we will allocate the carer of choice where possible to support the equality and diversity needs of our service users such as religion, cultural needs etc.
Recruitment and training
All our employees will undergo a thorough recruitment and assessment process to ensure they are suitable for their roles and responsibilities. We will ensure continuity of care by employing staff with the right skills and experience and we will uphold staff reliability through providing thorough training from experienced training providers and continued support of staff by our management team.
Monitoring and review of service provision
We regularly monitor and review the standards of our service provision and welcome feedback on complaints and compliments to help improve our service. Yearly service user surveys will be facilitated to ensure our service users work closely with the management in service improvement.
We provide services to include but not limited to:
- Dementia care
- Complex care
- personal hygiene and dressing needs
- Medication administration and supports needs
- Companionship
- Rehabilitation services
- sit in service
- sleep in service
- Respite care
- 24-hour line in service
- Shopping services and other errands
- Support with hospital appointments etc
- Day to day support needs on various call slots throughout the day
- Meal preparation
- Light household duties, such as cleaning and laundry, etc
- Palliative care
- End of life care
Sleep in service
Our staff will ensure your safety and security to help you relax and support a restful night while they look after you in your own home. Their presence will ensure all your night care needs are catered for in a timely manner. Nighttime support needs may include incontinence care, pressure sore prevention, hydration and nutrition, support with taking medication, and medication administration, etc.
Live in care
We provide high-quality person-centred care needs in the comfort of your home through our 24hr care packages. Live-in care promotes empowerment as this service allows service users to cater for their own care needs to the best of their ability while having the assurance that help is at hand as needed. Live-in care provides a platform for carers to cater for service users’ care needs round the clock as and when needed or as will be agreed on initial assessments and care plan reviews.
Live-in care service also allows service users with complex care needs to live a normal life in the comfort of their own homes for longer through the available support from our highly skilled and experienced staff that includes nurses and carers. Please see our complex care services section for a list of the needs we cater for.
Hospital Discharge Aftercare
Our organisation will ensure continuity of care by supporting you with hospital discharge aftercare in the comfort of your own home. We work closely with the hospital discharge team to ensure that specific goals are met as per your discharge plan as we support you to regain your independence to your baseline prior to your hospital admission. Our hospital discharge support services help to facilitate an early discharge, helps protect service users from contracting hospital-acquired infections through avoidable prolonged hospital stays, and allows full recovery at home.
Palliative care
Our organisation has highly-skilled, well-trained, and compassionate carers who will offer support to service users and their loved ones as service users approach the end of their life. Religious, cultural background and other end-of-life wishes will be respected and taken into consideration as we care for your loved ones. Privacy and dignity of the service users and family members will be maintained and our staff will ensure the service user is comfortable as much as is possible till the end of life.
Social companionship
We offer sit-in services for comapnioship to service users who live alone and require someone to sit and chat with or service users requiring assistance with simple tasks, play games, and encouragement to go up and about.